RETURN POLICY

Free return of an item within 30 days

You can return your watch for a refund, within 30 days of receiving the original order.

All goods will be inspected on return.
Caution: damaged, soiled or pre- worn items can not be returned.

How do I return or exchange a watch?

Step 1 – Email us ([email protected])

Start with emailing us your name, address, telephone number and your Antverpia Diamond Watches Shop order number.

Step 2 – Pack Carefully

Please secure all returns and exchanges in the original manufacturer’s packaging and box with all accessories and manuals.
We recommend double boxing your return by securing the manufacturer’s box inside of another box designed for shipping.
A safely packaged and complete return is less likely to incur a restocking fee.
Be sure to remove or cover any old shipping labels on the shipping box.

Step 3 – Ship the item back to us

You have 2 shipping methods:
A.  UPS will pick up your package at your address
B.  You drop the package at an UPS Access Point (https://www.ups.com/dropoff).
In both cases the UPS shipping costs are on the expenses of Antverpia Diamond Watches
Important: don’t forget to mention your prefered shipping method

Step 4
In case of “A” UPS will pickup the package the prefered day you emailed to us (there must be somebody at home during that day).
in case of “B” you receive an email with a UPS shipping label (pdf)

Refunds are issued to the original method of payment within 3 days of return.